I just wanted to drop you a line to say it has been a pleasure dealing with a professional company for a change! Very pleased indeed with the service and your driver is a credit to the company. He unloaded both tanks with pinpoint precision and managed to negotiate the slightly confined yard we are based in. Rest assured when the next tank is due for collection next year yours is the only number I shall be ringing.
You arranged a hiab from KTransport Services to attend our night works here at the Prince of Wales Bridge last night, to carry our various works.
Paul Griffiths was the plant driver. Our operators and management here wanted me to pass on their thanks for all Pauls’ work. Apparently he was very experienced & accommodating for the tasks at hand, and if possible they would like to use him again.
Julie Poultney – Severn Bridges Group, Highways England
Technical, Services & Environmental Co-ordinator
Good morning David and Andrew
Your hi-ab (crane vehicle) driver Paul Griffiths is delivering containers to me through Elliott in Nuneaton.
I would like to let you know that after the first day of working with him I am found him to be the most professional and helpful person I have come across for quite some time.
Not only has he gone out of his way to fulfil my request but he has offered sound advise to help with the positioning of the containers.
He is clearly a very knowledgeable person and his customer service skills are impeccable.
I will be adding your company to our preferred supplier list solely based on the service I’ve received from Paul.
I hope you find my feedback useful as Paul is an asset to any team.
Senior Project Manager
HBH newcastle delivery – Praise
Ricky, BIG THANKYOU With reference to yesterdays delivery. Speaking with my forman this morning I understand that your driver managed to get the generators off and delivered.
My forman has advised me that your driver was the most helpful he has ever came across in over 25 years in the industry. He said any other would have gave up and drove off straight away. But your driver was very patient, very helpful and with a lot of persistance ultimately enabled the delivery to be done.
In this day and age people are often quick to criticise and moan when people do not try as they should.
Equally its rare to hear when someone does something exceptionally helpful and well. Can you please ensure you pass our express thanks onto the haulage company and driver concerned.
Can you please arrange for the same driver to pick the generators back up on Tuesday 7th October.
Contracts Director ECA Contracts Ltd
Hope all is well.
Just a quick note to say your driver Peter who delivered scaffolding gear to me in Harlow is an absolutely fantastic employee. Not only did he break his back (literally) to help offload 27t by hand but did it all with a smile.
A big thank you to Pete and I look forward to our next delivery, this time with a hiab!!!
R Rai Director
Sometimes we are quick to complain but often never show praise for a job well done, on 29th March Paul made a delivery to Birmingham and the customer and our engineer have both commented that Paul was extremely helpful not only on the delivery but the collection as well. I hope you will pass on our thanks and appreciation on a job well done and hope he continues this going forward.